To help make your session smoothly, please review the following information prior to coming to BIBTM your appointment

You will receive a confirmation email prior to your scheduled appointment.
*Masking options are left to the discretion of your therapist to ensure safety of our higher risk clientele. Thank you in advance for your cooperation.

You will receive a confirmation email 24hrs prior to your scheduled appointment, If you can answer YES to any of the following questions, please reschedule your appointment:

  • Have you had a fever of 100.4 or higher in the last 24 hour?
  • Are you experiencing any of the following fever, sore throat, headache, repeated chills, shortness of breath (new), nausea/vomiting/diarrhea or new lost sense or taste or smell?
  • Have you or anyone your live with been diagnosed with COVID-19?
  • Have you been exposed to anyone with COVID-19 in the last 14 days?

What to expect when you arrive at BIBTM?

    1. You MUST arrive 5-10 mins early.
      **Late arrival may impact your appointment.**
    2. Call (518) 371-6332 when you arrive prior to entering facility.
    3. Please wait in your car until your therapist calls to say you may enter. You may be asked to wear a mask when entering the building. 
    4. Your therapist will meet you in the front entrance to do a pre-screening for every session.

We are following the guidelines established by NYS, CDC as well as our professional organizations the ABMP and AMTA. We appreciate your cooperation and understanding of this new process.

When scheduling understand massage therapy work involves maintained touch and close physical proximity over an extended period, there may be an elevated risk of disease transmission, including but not limited to COVID-19 (SARS-COV2).  All staff/ therapists at BIBTM are following the guidelines established by the CDC, State/local authorities, and their professional massage organizations.  You acknowledge the risks involved and give consent to receive massage and bodywork from the practitioners at Back in Balance Therapeutic Massage, LLC and release them of any liability due to possible infection.